I don’t know how to make it any clearer.

This isn’t me, but it’s exactly the kind of conversation I have with these type of people. His only mistake was not escalting up to the guy in charge right away. The best tip for dealing with “customer service” people is this: always escalate — the guy who first answers the phone knows nothing. (Except how to answer a phone.)

Some guy trying to cancel his AOL account:

It’s audio only, but there is a video of a blimp in case you need something to hold your attention.